Privacy Policy

THE PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

Personal identifiers, contacts and characteristics: your name, address, phone number, email address.
Your toys’ life stories, if you would like to share them with us.
Your sketches/drawings/pictures/photos.

Please note we do NOT have access to, nor store your credit/debit card details as all credit card transactions are processed via PayPal – the multinational financial technology company operating an online payment system in the majority of countries, supporting online money transfers and serving as an electronic alternative to traditional paper methods such as cheques and money orders.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure/understand the effectiveness of our advertising. Our lawful grounds for processing this data is legitimate interest. We may also use such data to send other marketing communications to you. Our lawful grounds for processing this data is either consent or legitimate interest.

HOW WE GET PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You would like to order a bespoke toy or other exclusive product.
You would like to order a corporate toy or mascot.
You would like to repair your toy.
You would like to make a purchase in our online store.

We use the information that you have given us in order to:

Analyse customer needs and preferences.
Provide you with the information that you have requested e.g. a cost estimate, newsletter, etc.
Process your orders and deliver them.

We may have to share your personal data with: Service providers who provide IT and system administration services; Professional advisers including solicitors, bankers, auditors and insurers; Government bodies that require us to report processing activities; Third parties to whom we sell, transfer, or merge parts of our business or our assets; Suppliers, clients, in respect of marketing activity. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
We have a contractual obligation.
We have a legal obligation.
We have a legitimate interest.

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. We have put into place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a legitimate business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We keep your data for 1 year.

YOUR DATA PROTECTION RIGHTS

Under data protection law, your rights include:

Your right of access. You have the right to ask us for copies of your personal information.
Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.